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Missed Calls = Missed Revenue
Deterministic voice execution for institutions where failure is not an option.
Hi, table for four tonight around 8, if you have anything.
Absolutely. I have 8:00 PM or 8:30 PM for four guests. Which works better?
8 is perfect. Name is Sarah Chen.
Reservation confirmed
Table · 4 guests · Tonight 8:00 PM
Synced to reservation system
Operational delays compound into revenue loss. Systems that don't speak to each other create cascade failures.
Fine dining
Manual reservation coordination. Phone trees. Missed modifications. A single 7-course tasting loses margin when your sommelier doesn't sync wine pairing notes to the kitchen in real-time.
Luxury hospitality
Voice requests disappear into email. Concierge systems don't talk to housekeeping. A VIP's preference for mineral water becomes a service failure because data lives in silos.
Private medical
Doctor-to-EHR dictation requires manual transcription. Patient safety margins compress. Compliance audits reveal data friction at every step.
HIPAA-encrypted, end-to-end. Every transaction logged at the infrastructure layer. Every state change immutable and audited. No approximations. No eventual consistency.
0.0 ms
Voice
Microphone array
+3.1 ms
Engine
Deterministic parser
+7.2 ms
Target
PMS · EHR · CRM
Voice
Your guest speaks. Our microphone array filters ambient noise in real-time, delivering clean audio. Zero transcription uncertainty.
Deterministic
No machine learning approximations. Our engine parses intent with boolean certainty. Either the command executes or it fails. Never "maybe."
Idempotent
API payload reaches PMS/EHR in <10ms. State change confirmed. Retry logic prevents double-execution. Compliance audit logs written.
HIPAA-encrypted, end-to-end. Every transaction logged at the infrastructure layer.Guaranteed determinism.
Every call. Every context. Every time. Press play to walk through restaurant, hotel, and clinic scenarios.
Press play to walk through a sample restaurant reservation.
Table · 4 guests · Tonight 8:00 PM
Synced to reservation system
Four steps from ring to booking in your system.
Peak hours, weekends, holidays.
Date, time, party size on the call.
PMS, calendar, or CRM.
Most sites in 24–72 hours.
Live activity
Today · GMT
Omar Chen
Table · 2 · Fri 10:52 · Garden
Marie Müller
Dental · Thu 8:18
David Andersen
Lunch · 4 · Waitlist · Window
Aisha Lopez
King room · 1 night · Tue
Sofia Singh (returning)
Spa · 30 min · Mon
Kwame Okonkwo
Table · 8 · Sun 3:05 · Garden
Amara Nguyen
Dental · Sat 1:33
Morales · Party of 8
Lunch · 3 · Waitlist · Window
Omar Park
King room · 2 nights · Thu
Eliminate reservation errors. Sync upsells to kitchen. Protect margin on premium menus. Your sommelier's wine pairings reach the server instantly. Kitchen modifications never get lost in phone trees. Voice commands become revenue.
KEY METRIC
Reduction in Manual Coordination
Zero order-entry errors. Every service decision syncs.
Concierge + housekeeping + room service unified. VIP preferences auto-propagate. A guest requests mineral water at 2 AM. It arrives in 3 minutes because voice command syncs across departments. No silos. No delays.
KEY METRIC
Guest Voice-to-Execution Time
Sub-3-second response to voice commands.
Voice-to-EHR transcription with zero manual verification. HIPAA-hardened. Compliance audit-ready. Doctor dictates diagnosis. System writes to EHR. No transcriptionist bottleneck. No compliance risk.
KEY METRIC
Transcription Accuracy
Zero patient safety incidents. Every detail preserved.
What you recover when calls stop being lost. We apply a capture rate so the math reflects capacity limits, not fantasy 100% conversion.
How we calculate
Recoverable revenue ≈ (missed calls × capture rate) × party size × check per cover × 30 days
Unadjusted ceiling (if every missed call booked at full party): $91,800/mo, comparison only, not the headline.
Estimated recoverable revenue per month
$25,755
Based on 12 missed calls/day, assuming 28% become confirmed bookings at 3 covers and $85 per cover. Vivik recovers a realistic share, not every ring, but the ones you can still seat and serve.
What happens when a guest asks for something your system cannot execute. Vivik never breaks a call. When intent falls outside system capability, we establish boundary and hand off with full context.
Intent recognized
System understands what the guest wants before any write to your stack.
Booking change, policy exception, or out-of-scope request classified with confidence.
Boundary established
System confirms authority limits. No hallucinated confirmations.
Capacity, deposit, and policy rules evaluated before commitment.
Clean handoff
Tone and context preserved. Guest never repeats themselves.
Concierge receives full transcript, intent, and guest profile in one view.
Operational on day one. Enterprise-grade when you expand to more lines, locations, and systems.
Prevents retries, eliminates double-bookings, maintains state integrity across failures.
End-to-end encryption, audit logging, compliance-ready infrastructure.
99.99% SLA guaranteed. Real-time status visible to ops teams 24/7.
Reservations and appointments are confirmed on the call and written to your systems in real time. Your staff stops playing telephone tag with the PMS.
{
"guest": "Sarah Chen",
"booking": "Table · 4 · Sat 8:00 PM",
"status": "confirmed"
}Webhooks and REST when the guest hangs up.
Validations and confirmations for your operation.
PMS, CRM, and calendars you already use.
Logs and sync status your team can review.
Security & compliance
Voice handles sensitive guest data. Security and failover are visible on the homepage so your technical stakeholders don't have to hunt through a PDF.
Hospitality, healthcare, and service operations at scale, when you're ready to go beyond a single production line.
Native connectors for hospitality, healthcare, and service ops.
Property management systems supported out of the box: Oracle OPERA Cloud, protel PMS, IDS Next, Agilysys LMS, Cloudbeds, Mews, Hotelogix, eZee Absolute, Stayflexi, Stayntouch, Infor HMS.
Kitchen and kitchen-display platforms supported out of the box: Oracle Simphony Kitchen Display System, Deliverect, Toast Kitchen Display System, Petpooja, Orderit, Lightspeed KDS, Square KDS, Sapaad, Foodics, Restroworks, Posist, Kitchen CUT.
Medical and healthcare scheduling systems supported out of the box: Dentrix, Dentsoftware, TIMIFY, Practo Ray, Zocdoc, Athenahealth, Epic App Orchard, Cerner, Kareo, PatientPop.
Real estate and CRM platforms supported out of the box: Sell.do, Erino, Propertybase, Lone Wolf Technologies, LeadSquared, Zoho CRM, Follow Up Boss, LionDesk, BoomTown, Chime.
Logistics and service economy platforms supported out of the box: Housecall Pro, Jobber, Mindbody, ServiceTitan, Thryv, Acuity Scheduling, Vagaro, Zenoti, Phorest, Boulevard.
“Vivik answers every call, captures every reservation, and writes them straight into our PMS, even at 2 AM. We stopped losing peak-hour tables to voicemail.”
Hospitality operator · Dubai
Founder
Bajpai & Co. Research
Institutions need systems that execute with certainty—not demos that impress in a boardroom and fail at 2 AM.
Vivik exists because missed calls and manual handoffs are operational failures, not marketing problems. We built it the way we would run our own front desk: auditable, fail-safe, and accountable when the line rings.
Deploy
Your operational certainty is one conversation away.
No sales pitch. No pilot program friction. Just direct technical handoff to your ops team.